How can I fill my prescription at a Palermo Pharmacy?

Filling your prescription with us is EASY.  You can contact us directly at 905-582-5520, submit a request online at palermopharmacy.ca, or download the PharmaConnect app to manage your profile, request new prescriptions, and order refills.

How can I order prescription refills?

You can order your prescription refills by phone, through the PharmaConnect app, online, or in person at the pharmacy. 

How do I transfer my prescriptions to Palermo Pharmacy?

Transferring your prescriptions to Palermo Pharmacy is easy. Simply call us at 905-582-5520, and we will take care of the transfer on your behalf.

How long does it take to order medication to the store?

We aim to keep many commonly dispensed medications in stock. If we do not have your medication available, we can usually order it and have it arrive by the end of the next business day.

Does Palermo Pharmacy bill directly to my benefits plan?

Yes. We are registered with all major drug plans in Ontario, making the prescription process easier for you. We can also coordinate multiple insurance plans (coordination of benefits), allowing eligible claims to be submitted to both your plan and your partner’s plan.

Does Palermo Pharmacy offer blister/compliance packs?

Yes. Palermo Pharmacy prepares blister/compliance packs in four-week cycles at no additional cost, other than any regular co-payment required by your insurance plan.

Why is a blister/compliance pack helpful?

Blister/compliance packs can be a helpful tool for patients of all ages. Whether you take multiple medications and need help managing them or simply want additional organization and convenience, a compliance pack can help you keep track of when each medication should be taken.

Each blister/compliance pack also includes the medication name and directions for use, providing additional clarity and helping you confirm that your medications have been taken at the correct time.

Does Palermo Pharmacy deliver prescriptions?

Currently, we offer free delivery to residents of Palermo Village Retirement Residence and to patients who receive our monthly blister/compliance pack service.

Can I get my flu and COVID-19 vaccines at Palermo Pharmacy?

Yes. Palermo Pharmacy participates in Ontario’s Universal Influenza Immunization Program. Individuals 6 months of age and older who live, work, or attend school in Ontario are eligible for publicly funded flu and COVID vaccines, subject to current program guidelines.

Does Palermo Pharmacy accept expired medications and vitamins from other stores?

Yes. Palermo Pharmacy participates in the Ontario Medications Return Program, which provides a safe way to dispose of unused and expired medications and natural health products.

You can bring unused or expired prescription medications, over-the-counter medications, and natural health products to Palermo Pharmacy, even if they were not originally dispensed by us.

Please do not flush medications down the toilet or pour them down the sink.

Which brands does Palermo Pharmacy carry?

Palermo Pharmacy carries a wide selection of brand-name over-the-counter products, including Tylenol, Advil, Aleve, Jamieson, Webber Naturals, and Sigvaris, among others.

We also carry our own store brands, including Option+ and Nosh & Co., which offer quality products at affordable prices.

Is Palermo Pharmacy inside Oakville Hospital?

No. Palermo Pharmacy is located inside the Palermo Professional building, approximately 2 km from Oakville Hospital.

Is there free parking at Palermo Pharmacy?

Yes. Palermo Pharmacy is located in the Palermo Professional building, which has a two-storey parking garage with free parking for patients visiting the building.

What payment methods does Palermo Pharmacy accept?

We accept cash, debit, Visa, and Mastercard.

We do not accept American Express or e-transfer.

Does Palermo Pharmacy offer cashback?

No. Palermo Pharmacy does not offer cashback. An ATM is available on-site for cash withdrawals.